By completing a booking with The Olive Party, you affirm that you’ve read, understood, and agree to the following terms. If anything’s unclear, feel free to reach out. We’re here to help!

1. Bookings & Payments

All bookings will only be confirmed with 50% payment of the total amount. The remaining 50% plus a fully refundable $100 damage deposit will be collected on the event day. 

2. Rescheduling

We understand that plans can shift, and we're happy to accommodate rescheduling requests where possible. To help us maintain the quality and attention to detail we aim to deliver, please take note of the following.

⁠Rescheduling to a Later Date
⁠There is no penalty for postponing your event to a later date, provided we are informed at least 3 weeks in advance. Rescheduling is subject to availability, especially during peak periods.

⁠Rescheduling to an Earlier Date
Moving your event to an earlier date depends entirely on our availability. ⁠We typically require 3–4 weeks' confirmed notice to prepare for events, especially those involving custom designs or special request. Bringing a date forward may limit what can be provided.

Requests Made Less Than 3 Weeks Before the Event
Any rescheduling request made within 3 weeks of the event date will be reviewed on a case-by-case basis. ⁠Approval will depend on schedule availability and material readiness. A rescheduling fee may apply if preparations are already underway.

Same-Day Rescheduling
Same-day rescheduling is not permitted. ⁠If a reschedule is requested on the day of the event, it will be treated as a cancellation, and no refund will be issued.

We recommend confirming your event date early to avoid any disappointment and to ensure we have ample time to prepare your setup to the standard we strive to achieve.

3. Cancellations

4. Setup & Teardown

We provide delivery, setup, and teardown according to the schedule agreed upon. A late teardown fee may apply for setups that run past the agreed times.

Setups in Hotels
Please ensure that your chosen hotel allows third-party vendors to perform party setups. The Olive Party will not be held responsible if hotel management denies access on the day of the event, and no refunds will be issued in such cases. We strongly recommend confirming approval from the hotel prior to making a booking with us.

⁠Surcharge for Offshore Locations
A $20 surcharge applies to setups at offshore venues, including Sentosa and Jurong Island, due to additional logistical arrangements.

No-Lift Access Surcharge
For venues without lift access, a $50 surcharge will be imposed to account for the added manpower and time required for staircase access.

5. Damages & Care

You’re responsible for the care of all items until they’re returned. Damage that cost beyond the security deposit will be charged based on replacement value.

A cleaning fee of $25 per item may apply for dirty returns.

6. Privacy & Intellectual Property

All personal information shared with us remains confidential. All creative assets, including photos, graphics, and designs, are owned by The Olive Party unless otherwise stated.