FAQ

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How do I book with The Olive Party?

Simply checkout whatever you would like for your event through our website or reach out to us via whatsapp or email.

What if I need to cancel or reschedule my event?

Please refer to our reschedule & cancellation policy for more details.

How much is delivery?

There is a delivery fee of $50 for orders under $330. We offer free delivery for orders above $330.

What’s included in the rental?

Our price includes free delivery for orders above $300, setup, and teardown of all items you’ve booked with us. For interactive stations, a facilitator will be onsite (unless otherwise stated) to ensure everything runs smoothly. This way, you and your guests can simply enjoy the fun without worrying about the details.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Do you provide event planning services?

Yes, we do! We can help to plan, design and execute your event. Rates will be based on scope of event. Whatsapp or email us for more details.

Is there a security deposit?

Yes, we do collect a flat fee of $100 as security deposit upon confirmation of your event. This will be fully refunded back to you once the event is over.
How far in advance should I book?

We recommend booking at least 4–6 weeks ahead to secure your preferred date, especially during peak seasons.
Can I customise the backdrop design?

Of course! Each booking comes with up to 3 rounds of revisions so we can fine-tune the look together. To make the process smoother, share your colour palette, reference photos or inspiration with us.
What if something gets damaged?

We take care of setup and teardown to minimise risk, but once items are in your care during the event, you’re responsible for them. A refundable security deposit is collected and returned once everything comes back in good condition.
Do you only do kids’ parties?

Not at all! We love kids' parties,, but also ROMs, anniversaries, corporate events, and everything in between. We're even planning for workshops and pop-up markets to be held at our space.

Do you provide food and drinks?

We don't have an on-site kitchen or offer in-house catering. You’re welcome to bring your own caterer for the event. We can style tables, snack boards, or champagne displays to complement your setup.