We understand that plans can shift, and we're happy to accommodate rescheduling requests where possible. To help us maintain the quality and attention to detail we aim to deliver, please take note of the following.

⁠Rescheduling to a Later Date
⁠There is no penalty for postponing your event to a later date, provided we are informed at least 3 weeks in advance. Rescheduling is subject to availability, especially during peak periods.

⁠Rescheduling to an Earlier Date
Moving your event to an earlier date depends entirely on our availability. ⁠We typically require 3–4 weeks' confirmed notice to prepare for events, especially those involving custom designs or special request. Bringing a date forward may limit what can be provided.

Requests Made Less Than 3 Weeks Before the Event
Any rescheduling request made within 3 weeks of the event date will be reviewed on a case-by-case basis. ⁠Approval will depend on schedule availability and material readiness. A rescheduling fee may apply if preparations are already underway.

Same-Day Rescheduling
Same-day rescheduling is not permitted. ⁠If a reschedule is requested on the day of the event, it will be treated as a cancellation, and no refund will be issued.

We recommend confirming your event date early to avoid any disappointment and to ensure we have ample time to prepare your setup to the standard we strive to achieve.

Cancellations

We require a 50% payment to confirm your event. Please note that this is non-refundable in the event of cancellations. You may consider rescheduling your event instead.